ISED - Enterprise CRM & Community Cloud Platform

Innovation, Science and Economic Development Canada (ISED), engaged Agency Zed to support the rapid enhancement of the Business Benefits Finder, an intelligent platform that delivers tailored funding, advisory services, and program supports to Canadian businesses. In the post‑COVID environment, organizations urgently needed clearer pathways to relief programs, grants, and recovery supports. Agency Zed led requirements discovery across multiple branches, facilitated alignment workshops, and structured an Agile backlog that enabled accelerated delivery. We also designed WCAG‑compliant interfaces and machine learning-improved semantic search capabilities to ensure businesses could quickly find relevant supports. The result was a more responsive, accessible, and scalable platform that helped Canadian businesses navigate recovery with greater clarity and confidence.

What was delivered:

• Managed Agile product backlog and user story development
• Facilitated stakeholder workshops across policy, operations, and IT
• Designed WCAG‑compliant web applications and semantic search tools
• Supported full lifecycle delivery of Salesforce CRM and community cloud

Impact:

• Improved stakeholder engagement and service delivery
• Increased accessibility and compliance across digital services
• Provided a scalable CRM foundation for future departmental programs
• Strengthened alignment between business and IT teams